Annual report 2019-20

Customer services

90,813
calls received.
1,288
live chats.
74.1%
of all calls were answered within 30 seconds.
2,154
people follow our Twitter and Facebook accounts.
3,256 customers
pay by Direct Debit.
More than
94,000 people
visited the SARH website to find an answer to their question.
816,860 page views
on our website.
49%
of visitors used their smartphone to visit the site.
89.8%
customer satisfaction with all forms of communication with the Customer Service Centre (Target more than 87%)
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