Head Office: 0800 048 8955
We create places people are proud to call home
How are we doing?
Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing to enable tenants to scrutinise our performance and give us insight about where we can improve. Our latest results are now available.
See our resultsFinancial Statements 2024-25
For previous years, visit the Financial Statements page
Policies
At Housing Plus Group, we want to make sure our services are fair and delivering for our customers. We use Policies, Strategies and Procedures to guide how we work every day. These help our teams know what to do, help customers know what to expect, and make sure we’re consistent and honest in the way we do things.
In addition to the Housing Plus Group policies on this page, organisations within the group have their own set of policies. Please click the links below to find out more.
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Strategies
As we move forward following our merger, we are developing new strategies. We’re excited to shape a refreshed, inclusive direction with colleagues across the organisation, and we’ll share updates as progress continues. Our People Strategy will be published in May. Our Equality, diversity and inclusion (EDI) Strategy and our Customer engagement strategy will both be published in June.
