Annual report 2019-20

We recognised that there was a superb opportunity to integrate the care services of Housing Plus Group and Stafford and Rural Homes 

Les Clarke, Executive director of care and support

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Care Plus resident is green-fingered guru for local school children

John, a resident of one of our retirement living communities, is leading a gardening club at the school he worked at for 27 years.

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Retirement Living

We have
retirement living communities.
2,250 customers
live in our retirement living communities.
people attended our wellbeing activities*.
wellbeing activities, including bingo, lunch clubs, coffee mornings and exercise classes were organised in our retirement living communities and extra care schemes.*
of customers said they are happy with our retirement living communities.
We helped
988 customers
maintain their independence in Shropshire through our support service. 

Care Plus – finalist for Best Older People’s landlord 

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Craft Club lends a hand

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Social media keeps
Joyce in touch

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Domiciliary care

We delivered
100,264 hours
of care and support.
We provided around
1,800 hours
of specialist, domiciliary care per week.
of customers are happy with the care and support we provide.

Volunteers making a difference

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390 customers
signed up to our BeConnected service.
21 volunteers
supported our BeConnected customers.
207 hours
of activities were delivered.
of customers told us their wellbeing has improved.
of BeConnected customers now feel part of a community

YouFirst Telecare

Telecare calls were answered.
of enhanced Telecare referrals and assessments, where customers have complex and urgent needs, were completed within 48 hours .
of calls were answered within 60 seconds.
of basic Telecare installations were completed within five days of first contact.

'You First' wellbeing service

of customers describe the wellbeing service as excellent 
of customers would recommend the wellbeing service to a friend 
of customers are satisfied that the Wellbeing Service provides value for money

*Information stated does not include statistics from Stafford and Rural Homes.

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