Annual report 2019-20



When we prepared for merger in 2019, we agreed outcomes that are as clear as they are ambitious for our repairs and maintenance services.

Stephen Collins, Executive director of property

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Apprentice Nathan dives in and skillfully fits new bathroom

Nathan joined the Property Plus team as a multi-trade apprentice and recently fitted his first new bathroom under the watchful eye of experienced colleague.

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Responsive repairs

We spent over
£31,940,000
repairing, improving and maintaining homes.
We completed over
33,000 repairs
More than
7,800
emergency repairs were carried out.
39%
of responsive repairs are now completed by the Property Plus triage team on the same day.

Planned maintenance

509 new kitchens
were fitted
771 new bathrooms
were installed.
We spent 

£5,600,000

on improving kitchens and bathrooms.
200 homes
were rewired.
583 new boilers
were installed.
217 new doors
were fitted.
125 new wet rooms
were installed.

We carried out 


12,331 safety checks

 

including electrical, gas servicing and fire risk assessments.

Performance

93.4%
of customers were happy with the repair service they received.
98.2%
of responsive repairs were completed within target.
96.5%
of customers were happy with our MOT scheme.
Home » Annual report 2019-20 - Repairs and Maintenance