Annual Report 2020-21
Welcome from Sarah Boden
2020-21 has been a year of immeasurable pride. We drew on the resilience of a stronger, larger Group and we achieved more than anyone could have expected. Despite the additional challenges in this exceptional year, we remained focused on the successful delivery of our corporate plan.
A year to remember
We worked very differently, with clear priorities to maintain essential services for customers and to be a good employer.
While so much of our focus was on responding to an unprecedented crisis, we continued to keep our customers safe in their homes, developed 191 much-needed homes, provided exciting opportunities for apprentices and increased the hours of care that we deliver with the purchase of our first residential care home.
We're proud to share our 2020-21 story in this annual report.
Our CLARITY values are clear, straightforward statements about who we are and what sets us apart. They shape the decisions we take and the way that we behave. They were developed by our staff and board to express how we work with each other, our customers and stakeholders.
Communication – Providing communication that is timely, open, honest, clear and consistent.
Learning - Committed to seeking knowledge, innovating and adopting new ways of working to enhance the work of the Group.
Accountable – Taking responsibility for our actions and performance, providing support and ideas to seek solutions.
Respectful – Being polite and considerate, understanding the needs of others, respecting and valuing their views.
Inclusive - Working together to create an environment that celebrates differences and embraces diversity of thought.
Trust - Acting with integrity at all times, empowering our colleagues and seeking assurance that others will do the same.
You - Taking personal responsibility for living and embodying our values. Acknowledging that colleagues, customers and stakeholders all have an important part to play in the success of the Group