Annual report 2020-21





As I reflect on 2020/21 one word comes to mind: resilience 

Les Clarke, Executive director of housing and care

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Care Plus acquires Shropshire nursing home

The Sandford nursing home in Church Stretton extends the wide range of support services available to Care Plus customers.

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Care Plus is a leading provider of housing, care and support services.

Their care and support enable older people and others with disabilities or health conditions, to lead independent and fulfilling lives in their own homes.
Care is tailored to meet specific individual needs.

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Retirement living

We have
54
retirement living communities.
2,381 customers
live in our retirement living communities.
13,389
people attended our wellbeing activities.
2,288
wellbeing activities, including bingo, lunch clubs, coffee mornings and exercise classes were organised in our retirement living communities and extra care schemes.
95%
of customers said they are happy with our retirement living communities.
We helped
892 customers
maintain their independence in Shropshire through our support service. 
We made
38,239 wellbeing and reassurance calls

Lockdown love blooms for Shropshire seniors  

"We started chatting during our daily exercise and found that we enjoyed each other’s company. Together, life feels a lot sunnier"

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To see the Clap for Carers video click here




Clap for Carers - BBC News

The BBC films residents, staff and neighbours at Cherry Tree Court, as they clap for carers and sing Happy Birthday to Captain Sir Tom Moore.

Domiciliary care

We delivered
99,694 hours
of care and support.
We provided around
1,833 hours
of specialist, domiciliary care per week.
94%
of customers are happy with the care and support we provide.

Life in lockdown: Joyce's story

""The staff here are marvellous. They called three times last week, to check I was OK and see if there was anything I needed. They dropped-off a newsletter and an activity file to keep me busy...""

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A week in the life of… a team of carers

In Carers Week, Inside Housing published a special feature following a week in the life of our incredible team.

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BeConnected

450 customers
signed up to our BeConnected service.
10 volunteers
supported our BeConnected customers.
1,200 safe and well calls
were made between March and July 2020.
600 people
opted in for one-to-one befriending calls.
112 seated exercise DVDs distributed
to customers to follow in their own homes.
154 group call activities
provided to BeConnected customers...
...with up to
355 people
joining in over the phone.
90 craft packs
distributed by mail for customers to enjoy in their own homes.

Telecare

134,802
telecare calls were answered.
98%
of enhanced telecare referrals and assessments, where customers have complex and urgent needs, were completed within 48 hours .
96.97%
of calls were answered within 60 seconds.
48%
of basic telecare installations were completed within five days of first contact.
95%
of customers describe the telecare service as excellent 
99%
of customers would recommend the telecare service to a friend 
96%
of customers are satisfied that the telecare service provides value for money
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