As 2023 draws to a close, the people and communities we serve continue to face deep economic and social challenges. At this time, the affordable homes, care and support that we provide are even more important and we are delivering services inspired and guided by our core values. Communication We are offering customers more ways to communicate with us, at a time that suits them. This year we launched... Read more
We have been spreading some festive cheer across Staffordshire and Shropshire by delivering much-needed grants to food banks this Christmas. Many families have faced financial difficulty in recent years due to the ongoing cost-of-living crisis. To help with this, we have awarded timely donations to food banks helping people in need across Staffordshire and Shropshire from the Homes Plus My Community... Read more
Homes Plus is helping you keep well and warm this winter As living costs continue to rise and the temperature begins to drop, we’re supporting our customers through our Keep Well & Warm campaign which provides helpful advice on how to save money, stay safe and keep warm this winter. If you’re struggling financially or concerned about how you’re going to heat your home, we're here to help.... Read more
Babies and children are benefitting from a new sensory room thanks to a donation from the Homes Plus My Community Fund. Little Rascals soft play centre, in Shrewsbury, was awarded funding by Homes Plus to help build the room which will provide a quiet, safe and relaxing space for children with Special Educational Needs and Disabilities (SEND). Little Rascals is a non-profit organisation that provides... Read more
The Housing Ombudsman is making some changes to its Complaint Handling Code. It is launching a joint Complaint Handling Code with the Local Government and Social Care Ombudsman (LGSCO). The aim of the Complaint Handling Code is to resolve complaints quickly and for organisations, like Homes Plus, to learn where things have gone wrong and to make service improvements for the benefit of their tenants.... Read more
South Staffordshire Council is calling for residents to take part in a new survey. The South Staffordshire Residents' Survey 2023 has been issued to support the council’s new Council Plan, which lays out its strategic priorities from 2024 to 2028. We have been asked to share this information with our customers in South Staffordshire, to ensure that you have the opportunity for your voice to be heard.... Read more
A young woman who managed to buy her first home at 21 has explained how she turned her dream into a reality with the help of shared ownership. Sales Executive, Jasmine, has now moved into a newly built home, despite thinking it would be at least another five years before she could afford to buy her own property. But she was introduced to shared ownership after her stepdad used the scheme to buy his... Read more
Memory cafés for people experiencing memory loss have opened in two Staffordshire villages. The new groups are based in retirement living communities managed by Care Plus in Penkridge and Essington. Catering for residents of those schemes and others in the surrounding area, they are bringing people together to connect, socialise and find support. The popular weekly meetings set up by the volunteer... Read more
Celebrating the impact of our Customer Partnership Panel This week is National Scrutiny Week where housing associations from across the country will be celebrating their involved customers and their contribution to improving the services that matter to customers. To mark the week, we are recognising the fantastic work of our Customer Partnership Panel (CPP). Previously known as the Scrutiny Panel,... Read more
Homes Plus has officially opened a new hub for the benefit of the community in Burton Square, Stafford. Based in the heart of Burton Square, the site has been transformed into a facility offering valuable resources for residents. The Community Hub will allow Homes Plus to provide free and confidential advice on benefit entitlement, how to best manage finances and help writing CVs and gaining employment.... Read more
