If you feel your complaint has not been resolved after it has completed our complaints process, you can:
For housing-related complaints:
Ask a designated person (an MP or local councillor) to review your complaint who can refer it to the Housing Ombudsman Service.
You can contact the Housing Ombudsman Service to review your case. You must wait eight weeks after the date of our final decision before contacting them.
We will not review a complaint again after our process has been completed unless asked to by the Housing Ombudsman Service.
For care-related complaints:
Approach the Local Government and Social Care Ombudsman after you receive your final decision. You can contact them on:
Tel: 0300 061 0614
If your complaint relates to a regulatory issue, you can contact the Care Quality Commission (CQC) on:
Tel: 0300 061 6161