How we work to resolve Anti-social Behaviour (ASB)
The safety and well-being of our customers is our number one priority. We understand that Anti-social Behaviour (ASB) can have a significant impact on people’s mental health and sense of security as well as harming the wider community.
That’s why we are backing a national campaign to tackle ASB and keep those living in our communities safe.
ASB is defined as behaviour by a person, not of the same household, which causes, or is likely to cause, harassment, alarm, or distress to someone. It includes a wide range of behaviours from unreasonable noise nuisance to threats of violence or actual violence.
ASB Awareness Week (18 November – 24 November), organised by Resolve, the UK’s leading ASB and community safety organisation, aims to encourage communities to take a stand against ASB and highlight the support available to those experiencing it.
On our Homes Plus Facebook page this week, we’ll be helping our customers to understand the types of behaviour that is classed as ASB by sharing with them real life examples of issues our customers have experienced and how we worked to resolve them. As well as offering practical advice on how they can resolve most neighbour disputes by talking to each other.
Our Neighbourhood officers will also be attending Codsall Community Hub to take part in South Staffordshire Council’s ASB Awareness Week event. They will be offering advice and guidance on how we work to resolve anti-social behaviour in our communities.
If you are experiencing ASB, don’t suffer in silence. Please report ASB to us using the this form, and we’ll contact you within two working days, or call our Customer service team on 0800 048 8955.
Julie Harvey, Homes Plus Community Safety Manager, said: “We understand the distressing impact ASB can have on our customers and their families.
“Working in partnership with local councils, the police and other agencies, we are committed to raising awareness of how we can support victims to resolve ASB issues they may be experiencing.
“We respond robustly to any reports of ASB involving our customers. If someone’s behaviour is causing you harassment, alarm or distress, you should report this to us. Don’t suffer in silence.”
Rebecca Bryant OBE, Chief Executive of Resolve, added: “ASB is not low-level. It can have a devastating and long-lasting impact on the lives of victims and communities and can be a precursor to more serious crime.
“It is important that the challenge of ASB continues to be given the priority it needs so that people everywhere feel safe in their homes and communities.
“We are delighted that Homes Plus is supporting this hugely important campaign. It is vital to develop partnership approaches across communities to deal with the growing challenges around ASB.”
For more information about our response to ASB – visit https://www.homesplus.co.uk/help-and-advice/anti-social-behaviour/
For more information about ASB Awareness Week – visit https://www.resolveuk.org.uk/
