It was hard for us to maintain our normal repairs timescales as we were receiving very high levels of demand for repairs.
At the same time, we were asking you to report any concerns that you have about damp and mould. Our colleagues were also looking out for signs of damp and mould in homes that they routinely visited.
We changed the waiting times for routine and major repairs. By doing this, we were being clearer about when you can expect us to carry out your repair. You can find the updated repairs timescales here.
We introduced a new Priority Repairs Team. Our colleagues in this team will focus on any repairs that need to be carried out to stop damp and mould and address any other urgent repairs. By providing a dedicated service, we can address these issues promptly.