Annual report 2019-20



Care Plus resident is green-fingered guru for local school children

John, a resident of one of our retirement living communities, is leading a gardening club at the school he worked at for 27 years.

Read more

Retirement living

We have
53
retirement living communities.
2,250 customers
live in our retirement living communities.
45,595
people attended our wellbeing activities*.
6,530
wellbeing activities, including bingo, lunch clubs, coffee mornings and exercise classes were organised in our retirement living communities and extra care schemes.
92%
of customers said they are happy with our retirement living communities.
100%
of Independent Living customers are satisfied with their regular home safety checks  
85%
of Independent Living customers are satisfied with the service they receive from SARH
92%
of customers would recommend Independent Living to a friend

Care Plus – finalist for Best Older People’s landlord 

Read more


Craft Club lends a hand

Read more

Social media keeps
Joyce in touch

Read more

Domiciliary care

We delivered
100,264 hours
of care and support.
We provided around
1,800 hours
of specialist, domiciliary care per week.
100%
of customers are happy with the care and support we provide.

Volunteers making a difference

Read more

You First Telecare

166,633
Telecare calls were answered.
100%
of enhanced Telecare referrals and assessments, where customers have complex and urgent needs, were completed within 48 hours.
97.67%
of calls were answered within 60 seconds (Target: 97.5%) 
29%
of basic Telecare installations were completed within five days of first contact (Target: 90%)

BeConnected

390 customers
signed up to our BeConnected service.
21 volunteers
supported our BeConnected customers.
207 hours
of activities were delivered.
80%
of customers developed new skills.
87%
of BeConnected customers now feel part of a community

'You First' Wellbeing Service 

88%
of customers describe the wellbeing service as excellent 
100%
of customers would recommend the wellbeing service to a friend
80%
of customers are satisfied that the wellbeing service provides value for money
Home » Sarh » Annual report 2019-20 - Care