Annual report 2019-20
We recognised that there was a superb opportunity to integrate the care services of Housing Plus Group and Stafford and Rural Homes
Les Clarke, Executive director of care and support
Care Plus resident is green-fingered guru for local school children
John, a resident of one of our retirement living communities, is leading a gardening club at the school he worked at for 27 years.
Retirement Living
We have
53
retirement living communities.
2,250 customers
live in our retirement living communities.
45,595
people attended our wellbeing activities*.
6,530
wellbeing activities, including bingo, lunch clubs, coffee mornings and exercise classes were organised in our retirement living communities and extra care schemes.*
92%
of customers said they are happy with our retirement living communities.
We helped
988 customers
maintain their independence in Shropshire through our support service.
Care Plus – finalist for Best Older People’s landlord
Domiciliary care
We delivered
100,264 hours
of care and support.
We provided around
1,800 hours
of specialist, domiciliary care per week.
100%
of customers are happy with the care and support we provide.
Volunteers making a difference
BeConnected
390 customers
signed up to our BeConnected service.
21 volunteers
supported our BeConnected customers.
207 hours
of activities were delivered.
80%
of customers told us their wellbeing has improved.
87%
of BeConnected customers now feel part of a community
YouFirst Telecare
163,633
Telecare calls were answered.
100%
of enhanced Telecare referrals and assessments, where customers have complex and urgent needs, were completed within 48 hours .
97.67%
of calls were answered within 60 seconds.
29%
of basic Telecare installations were completed within five days of first contact.
'You First' wellbeing service
88%
of customers describe the wellbeing service as excellent
100%
of customers would recommend the wellbeing service to a friend
80%
of customers are satisfied that the Wellbeing Service provides value for money
*Information stated does not include statistics from Stafford and Rural Homes.